Before training starts
Requests made before training access has been used can be reviewed against the payment method, order status and applicable consumer rights.
After access or completion
Where training has been accessed, progressed or completed, the available remedy may be different because digital content or services have already begun. We will review the course and account record before deciding the outcome.
Duplicate or incorrect charges
Report a suspected duplicate or incorrect charge promptly with the order reference. Do not send card details by email or through the contact form.
How to ask for help
Use the Contact page and select checkout support. Include your order reference and a short explanation, but never include card numbers or passwords.
Contact checkout support