Information we use
We use account identity and contact details, learner-profile information, orders and payment status, training enrolment and progress records, certificate metadata, support enquiries and security/session information.
We do not store card numbers or security codes. The payment provider handles card entry on its hosted service.
Why we use it
Information is used to create and secure your account, take and evidence purchases, connect you to training, retrieve progress and certificates, provide support, prevent abuse and operate the service.
Connected services
The training platform receives the minimum learner and course information needed for enrolment and returns training status and certificate information. Payment and email providers process the information needed to deliver their services.
Retention and account requests
Account deletion is not always immediate because financial records and training evidence may need to be retained. A privacy request starts a review so the correct data can be deleted, restricted, anonymised or retained under the applicable policy.
Your choices
You can update profile information and optional learning preferences in your account. You can also request access, correction or deletion review through the Profile page or by contacting support.